TERMS

Retentra service terms

Retentra is software for gym member attendance, renewal and retention workflows. A gym remains responsible for its membership contracts, pricing, settlement accounts, staff access and communications with its members.

Subscriptions

Plan limits apply to active members and the features described for each plan. Monthly subscriptions renew monthly unless changed or cancelled before the next billing period. Annual subscriptions are billed upfront.

Member payments

Retentra can present renewal payment instructions, connect supported settlement providers and record payment outcomes. Renewal funds are settled by the selected bank/payment provider to the gym; Retentra does not operate a stored-value wallet for gym renewal money.

Referral programme

Referral codes may qualify for commission on eligible paid Retentra subscriptions under the referral offer shown when the code is issued. Refunds, chargebacks, fraud, self-referrals and other ineligible payments may be excluded. Pending commissions become payout-eligible only after the stated hold period.

Messaging

WhatsApp and email features must be used only for members the gym is permitted to contact. Messaging allowances may apply by plan.

Service changes

Retentra is actively developed. Features, provider connections and these terms may be updated as the service evolves. Material commercial changes will be communicated before they take effect for paying customers.